Welcome to the support section

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Frequently asked questions and answers

My PIN code is locked. What can I do?

If you have forgotten your PIN, it's not necessary to order a new card. Call customer service and we will help you. Keep your card at hand during the call.

N.B. For security reasons we cannot receive card information by e-mail.


Contact Eurocard

Can’t find your answer? Please contact us via phone or email.


With the Eurocard app you have full control of your payments and receipts. In the app you can see your balance, transactions and invoices. It also features smarter handling of your expenses. You can for example scan and save your paper receipts in the app.

Download the app here:

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