Frequently asked questions and answers

• How do we apply for e-admin for additional entities?

  You need to fill in an application form for each entity. Please find the link to application below.

  E-admin application (pdf)

• How do we add more administrators to e-admin?

  You need to apply for access for additional administrators by filling in the information on page two in the application for e-admin.

  E-admin application (pdf)

• We have e-admin and wish to apply for flexible limit. What do we do?

  In order to get access to flexible limit, you need to fill in the first page of the e-admin application. The module will be added to all superadministrators.

  E-admin application (pdf)

  Prices, terms and conditions

• We have the add-on module flexible limit – how does it work?

  With flexible limit you can:

  • set an account limit based on amount, geography and branches - this limit will be the default limit on all cards connected  to the account
  • set individual limits on cards based on amount, geography and branches - these limits can be set as higher or lower than the account limit.

  You can read more about flexible limit here (pdf)

• We have e-admin and wish to apply for statistics. What do we do?

  In order to get access to statistics you need to apply for the service by filling in a new application.

  E-admin application (pdf)

  With statistics you will get access to our web-based statistic tool, which gives you access to up-to-date information about your company's travel and purchase expenses. You get a complete overview of all employees' purchases and can see how costs are split across different lines of business, suppliers, locations and time periods, which simplifies budgeting and documentation.

  Prices, terms and conditions

• Are our company invoices available in e-admin?

  Yes, your company invoices are available in e-admin and you find those under "account activities". Invoices are stored for one year.

  Invoices for Norwegian cards and accounts are not currently available in e-admin but they will be launched in the near future.

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• How do I update an address or a mobile number for a cardholder in e-admin?

  You are not able to change an address or a mobile number for a cardholder in e-admin due to security reasons. You should inform the cardholder to update their personal information in the Eurocard app or by log in to My Eurocard.

  If that is not possible, you need to address us. Please use the contact form in e-admin and provide the following information:

  • contract number
  • name of cardholder
  • the address and/or mobile number you wish to change to

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• Can we apply for a virtual card in e-admin?

  No, you can not apply for a virtual card in e-admin.

  Read more and apply for a virtual card here

• Can we access a list of cardholders in e-admin?

  Yes, cardholder lists are available on account level.

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• We wish to move a card to another agreement or entity. How does that work?

  If a card needs to be moved from one account to another under the same organization number, please use the contact form in e-admin and we will assist you.

  It is not possible to move cards with corporate liability between different organizations. Please use e-admin to apply for a new card and for closing the old card.

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• What is the difference between e-admin and Eurocard Portal?

  E-admin and Eurocard Portal are both web-based administration tools that help you to administer the company's cards and accounts.

  E-admin is only available for companies that already utilize the service. If you are already using e-admin, you can continue as before.

  During next year all customers will be able to switch to Eurocard Portal and we will contact you when it is possible to change to the new service.

• How do I terminate my e-admin access?

  If you want to terminate your e-admin access, please use the contact form in e-admin, stating user ID and the end date and we will assist you.

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  If you need to apply for access for a new administrator, please fill in the e-admin application, page two.

  E-admin application (pdf)