Travel with your card
Here, we've gathered everything you need to know about Eurocard travel insurance and other things that are good to know before traveling abroad.
Frequently asked questions and answers
Can I block my card for purchases abroad?
We always work to provide solutions that are as safe and simple as possible for our customers. Eurocard currently does not offer the option to deactivate the card for purchases abroad, but we are constantly assessing this. As a customer, you are always protected against financial losses as long as you have not acted negligently.
Should I pay in local currency or Norwegian kroner when abroad?
When using Eurocard abroad with another currency, you may be asked if you want to pay in Norwegian kroner. We recommend that you decline and instead pay in local currency. Eurocard usually has better exchange rates than the stores do. See what exchange rate is used when converting your purchases abroad to Norwegian kroner.
- Can I withdraw cash at an exchange point?
A travel insurance is included in the card when more than 50 % of the trip is paid for with the credit card.
Tryg Forsikring: +47 55 17 20 00.
For emergency incidents abroad, contact Tryg Alarm: +47 21 89 66 75
Does it cost anything to visit a lounge?
Yes different lounges cost a different amount depending on the country etc.
- Which lounges can I visit?
How do I gain access to the VIP lounges?
With our platinum card, you get free membership in a lounge program, which gives you access to approximately 1100 VIP lounges around the world. Upon arrival at the lounge, you simply show your card to the staff and tell them that you are a member of LoungeKey. Any payment for the visit will be charged to your card.
Important! During a lounge visit, you may be asked to provide your card information and confirm it with BankID on your mobile phone. This is done to follow the rules of SCA (Strong Customer Authentication), which aims to prevent fraud.
Why can I be asked to provide my card details at the entrance to the lounge?
This is done to follow the rules of SCA (Strong Customer Authentication), which among other things, aims to prevent fraud. The information must only be entered once, and in connection with a card renewal.
What type of card information can I be asked to provide?
You may be asked to provide
- The CVC number on the back of your card
- Your country of residence
- Your ZIP Code.
You also need to confirm this information with BankID via mobile phone.