If you are a cardholder you can contact us by sending a secure message when you are logged in to My Eurocard or in the app. Remember to never give sensitive information such as cardnumber or codes in an ordinary e-mail. If you have part payment in your card, you can always make part payments on your invoice.

In the case of company invoices you are welcome to call us and we will help you as soon as we can.

If you have booked your trip through a travel agent, you need to contact them first. If your trip is not booked through a travel agent you should contact the airline, hotel or the car rental company. If the tour operator cannot help you, please do not hesitate to contact us again and we will try to help you.

If your tour operator or airline goes bankrupt, you must first contact them to find out how they can help you. Bankruptcy is not covered by our insurance, but if they cannot help you, please do not hesitate to contact us again and we will try to help you.

If the event is canceled, you must first contact the ticket issuer or organizer to find out how they can help you. This is not covered by our insurance, but if the ticket issuer or organizer cannot help you, please do not hesitate to contact us again and we will try to help you.

Please contact your travel agency to find out how they can help you. You can also check with your insurance company.

First you need to contact your tour operator and ask how they can help you. You can also contact your insurance company whether they can cover the loss.

You need to contact the point of sale to find a solution.

Yes, of course we will help you.

Read more here

You can cancel a trip if you or someone in your family should become ill before departure. Cancellation due to risk of being infected with the coronavirus is not covered by the insurance.

Cancellation cover ensures that you can cancel a trip due to acute illness or an accident before departure. If you present a medical certificate, your cancellation can be compensated in accordance with the terms and agreement of your travel insurance. You may also be compensated if you are infected with the coronavirus and have a medical certificate confirming this. Cancellation cover is only valid for airline tickets or hotels booked prior to your departure if you become acutely ill.

If the airline should cancel the trip, neither your airline ticket nor your hotel is covered by the travel insurance on your card. Instead, you should turn to your travel agent or the airline for assistance.

Read more about what is included in each insurance policy:

Eurocard Corporate Gold
Eurocard Corporate Platinum
Resekonto (TAC) (pdf)

The cancellation cover is only valid if you or someone in your party has become ill and you cannot go through with your trip.

No. Concern alone is not a valid claim to compensation from the insurance. The cancellation cover is only valid if you or someone in your party has become ill and you cannot go through with your trip. If you have already purchased a trip that you don’t wish to go on, you need to contact your travel agency and ask them about the possibilities of cancelling or rebooking.

No. Our additional travel insurance policies do not cover medical care abroad.

No. Your insurance does not cover your trip home if you are worried about being infected.

If this happens prior to your departure, they are obligated to compensate you with a new trip at a later time – or grant you monetary compensation. If this should occur while you are already at your destination, you need to contact your airline to solve your return journey.

The insurance does not cover your costs if you are quarantined due to the risk of spreading infection. This is a result of government intervention, which is exempt from the insurance terms.

You are welcome to call us and we will try to help you as soon as we can.

Please contact your travel agent for support.

If your travel agency or airline goes bankrupt, you must contact them to find out how they can help you. Bankruptcy is not covered by our insurance.

Please contact your travel agency to find out how they can help you.

You can also check with your insurance company.

First you need to contact your travel agency and ask how they can help you. You can also contact your insurance company whether they can cover the loss.

You need to contact your travel agency to find a solution.