Questions and answers

• As the situation is right now, I am having trouble paying my invoice, what should I do?

  You can contact us by logging into My Eurocard or in the app and send us a secure message with your personal information then we will help you.

  Note that you must never send sensitive information in a normale email.

  If you have partal payment in connection with your card, you can always pay your invoice in instalments, at a repayment rates that is convenient for you.

• What do I do if I want to make a disbute for a purchase paid with my credit card?

  The right to make a claim - is a security for you when paying with cards

  You have the possibility to make a claim when you pay with your card in a store or online both at home and abroad.

  As a cardholder you have the opportunity to get help from us to make a claim for a purchase, a cash withdrawal or if you have not received the product or service that you have ordered.

  For those who have paid for a product or service with the card and that have not been delivered due to Covid-19
  Always start by contacting the merchant and claim your compensation for them, as it is the merchant that should primarily compensate for the missing product/service.

  If the merchant informs you that they will return you the amount, arm yourself with patience as it takes longer now than usual.

  If the merchant offer is a voucher that you do not want, you must notify them that you refuse the offer and that you wish to the amount refunded.

  If, despite multiple attempts, you do not receive compensation, you can file a complaint.

  Read more about making a claim when paying with a credit card here

• Where can I read more about my rights as a privat customer?

  You can read more about your rights at Finnish Competition and Consumer Authority. The site is updated continuously with the latest information.

• I have purchased a product that I have not yet received and would like to make a complaint to get reimburst. What should I do?

  First, contact the point of purchase. Should you not receive assistance there, please contact us to make a complaint.

  Attach all documentation you have in the form of receipts, order confirmation, delivery confirmation and written communication you have had directly with the point of purchase. Please note that due to the circumstances, a return may take longer than normal. 

• Can I get the money back for tickets, theater or similar events when canceled by the organizer?

  First, contact the organizer to see how they handle compensations. Should you not receive assistance there, please contact us to make a complaint.

  Attach all documentation you have in the form of receipts, order confirmation, delivery confirmation and written communication you have had directly with the point of purchase. Please note that due to the circumstances, a return may take longer than normal.