Has anything gone wrong?
We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.
If you have a complaint, you are welcome to contact our complaints manager at firstname.lastname@example.org.
You can also send us a letter at:
SEB Kort Bank AB, Helsinki branch
P.O. Box 1085
Regardless of how you choose to contact us, we will get back to you with an answer as soon as possible and never later than 2 days.
Contact us – your views are important to us!
Are you unhappy with the reply you received from us?
If you are unhappy with the information you receive from us, you are always welcome to turn to the following institutions:
1) The Finnish Financial Ombudsman Bureau
Phone: +358 9 6850 120
Fax: +358 9 6850 1220
2) The Consumer Disputes Board
Tel: 029 566 5200
You can also seek help from the EU Commission Dispute Resolution website in case of e-commerce problems. The site is especially useful for consumers who live in another EU country than Finland.