Our ambition is of course for you as a customer to be satisfied. We therefore urge you to contact us if something is not up to par regarding our products or services.
If an error or misunderstanding has occurred, you are best helped by contacting our Customer Services on 09 6939 9301 and we will try to find a satisfactory solution.
Send your complaint to firstname.lastname@example.org and we will do everything we can to get back to you within 2 business days.
This is how we handle your complaint
We always strive to find a satisfactory solution to your complaint with the ambition to solve all inquiries as soon as possible. If your case is complicated or requires further investigation, it may take up to 14 days to handle – in which case you will be informed.
If you wish a reassessment of your complaint, you are welcome to contact Eurocard
SEB Kort Bank AB, Helsinki branch
We always strive to improve and to provide a good customer service, so any customer inquiry – both in number and in type of request – gives us valuable input.
Alternative options for customer complaints
If you are not satisfied with the response you receive from us regarding your complaint, you always have the option to contact
FINE The Finnish Financial ombudsman bureau, fine.fi
The Consumer Disputes Board, kuluttajariita.fi
You also have the option to file a complaint online through the EU Online Dispute Resolution platform. This is relevant in particular if you are a consumer residing in another EU country.
Online Dispute Resolution platform