Contact us

To be able to give you the best service possible, please state the country in which the company is based and identify your matter.

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Has something gone wrong?

Has anything gone wrong?

We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.

If you have a complaint, you are welcome to contact our complaints manager at asiakaspalaute@eurocard.fi.
You can also send us a letter at:

Eurocard
SEB Kort Bank AB, Helsinki branch
Complaint Manager
P.O. Box 1085
F-00101 Helsinki

Regardless of how you choose to contact us, we will get back to you with an answer as soon as possible and never later than 2 days.

Contact us – your views are important to us!

Are you unhappy with the reply you received from us?

If you are unhappy with the information you receive from us, you are always welcome to turn to the following institutions:

1) The Finnish Financial Ombudsman Bureau
Porkkalankatu 1
00180 Helsinki
Phone: +358 9 6850 120
Fax: +358 9 6850 1220
fine.fi

2) The Consumer Disputes Board
Hämeentie 3
PL 306
00531 HELSINKI
Tel: 029 566 5200
kuluttajariita.fi

You can also seek help from the EU Commission Dispute Resolution website in case of e-commerce problems. The site is especially useful for consumers who live in another EU country than Finland.