Has anything gone wrong?
Of course, our aim is that you as a customer should always be satisfied with us. Therefore, we want to know if something has gone wrong so that we can help you and prevent it from happening again.
If you have a complaint, you are welcome to contact our complaints manager at firstname.lastname@example.org. You can also send us a letter at:
Att: Complaints manager
106 40 Stockholm
No matter how you contact us, we will investigate your complaint and return with an answer as soon as possible, no later than 2 days. Get in touch with us - your views are important to us!
Advice and help
Impartial advice and information provided by the consumer guide in your home municipality or to the Consumer Banking and Finance Agency. If you would not be satisfied with the message you received from us, you always have the opportunity to turn to the General Complaints Board or to a public court and have your case examined.
You also have the opportunity to submit a notification online through the EU’s Online Dispute Resolution platform. This is particularly relevant if you are a consumer resident in another EU country.
Online Dispute Resolution platform