Coronavirus – do you need help with your services?
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Coronavirus – tips and advice related to your services

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Questions and answers

  • I'm having trouble getting my invoice paid right now. What should I do?

    If you are a cardholder you can contact us by sending a secure message when you are logged in to My Eurocard or in the app. Remember to never give sensitive information such as cardnumber or codes in an ordinary e-mail. If you have part payment in your card, you can always make part payments on your invoice.

    In the case of company invoices you are welcome to call us and we will help you as soon as we can.

  • My entire trip (flight, hotel, car hire) is canceled (flight canceled / hotel not open or similar). How do I get my money back?

    If you have booked your trip through a travel agent, you need to contact them first. If your trip is not booked through a travel agent you should contact the airline, hotel or the car rental company. If the tour operator cannot help you, please do not hesitate to contact us again and we will try to help you.

  • Will I get compensation if the tour operator or the airline goes bankrupt?

    If your tour operator or airline goes bankrupt, you must first contact them to find out how they can help you. Bankruptcy is not covered by our insurance, but if they cannot help you, please do not hesitate to contact us again and we will try to help you.

  • The event I bought tickets for with my company card is canceled. What should I do?

    If the event is canceled, you must first contact the ticket issuer or organizer to find out how they can help you. This is not covered by our insurance, but if the ticket issuer or organizer cannot help you, please do not hesitate to contact us again and we will try to help you.

  • Do I get compensation for travel tickets to a country that has closed its borders?

    Please contact your travel agency to find out how they can help you. This is not covered by our insurance because your card insurance does not include cancellation protection.

  • I have become ill and cannot travel. Can I replace my tickets?

    Please contact your travel agency to find out how they can help you. If they cannot help you, please do not hesitate to contact us again and we will try to help you. This is not covered by our insurance because your card insurance does not include cancellation protection.

  • I would like to return or make a claim on a purchase. How can I do that?

    You need to contact the point of sale to find a solution.

  • My card is stolen / the cardnumber is stolen / someone has used my card. Can you help me?

    Yes, of course we will help you.

    Read more here

Insurance information

  • Information for you with corporate card

    Please note that the credit card travel insurance does not cover cancellation costs.

Travel account