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Complaints

Has anything gone wrong?

Of course, our aim is that you as a customer should always be satisfied with us. Therefore, we want to know if something has gone wrong so that we can help you and prevent it from happening again.

If you have a complaint, you are welcome to contact our complaints manager at kundeklager@eurocard.dk. You can also send us a letter at:
Eurocard
Att.: Den klageansvarlige
Postboks 351
0900 København C.

No matter how you contact us, we will investigate your complaint and return with an answer as soon as possible, no later than 2 days. Get in touch with us - your views are important to us!

Are you dissatisfied with the response you received?

If you are not satisfied with the solution we offer, you can contact the following:

Pengeinstitutankenævnet
Amaliegade 8 B, 2., 1256 København K
www.pengeinstitutankenaevnet.dk

Forbrugerklagenævnet
Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, 2500 Valby
www.forbrug.dk

Finanstilsynet
Århusgade 110, 2100 København Ø
www.finanstilsynet.dk

If your complaint relates to personal data, and if you have not been successful with the card issuer, you can contact:

Data Protection Agency
Borgergade 28, 5, 1300 København K
www.datatilsynet.dk

The European Commission's online complaint portal can also be used for filing a complaint. This is particularly relevant if you are a consumer resident in another EU country.