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Complaints

Has anything gone wrong?

Of course, our aim is that you as a customer should always be satisfied with us. Therefore, we want to know if something has gone wrong so that we can help you and prevent it from happening again.

If you have a complaint, you are welcome to contact our complaints manager at kundeklage@eurocard.no. You can also send us a letter at:
Eurocard, branch of Eurocard AB
Att: Complaints manager
Filipstad Brygge 1
Postbox 1672 Vika
0120 Oslo

No matter how you contact us, we will investigate your complaint and return with an answer as soon as possible, no later than 2 days. Get in touch with us - your views are important to us!

Right to complain

If you are not satisfied with the answer you receive from us, you can contact the Finance Appeals Board to have your case further processed.

Financial Services Complaints Board