Has something gone wrong?

We naturally do everything we can to make sure that you are satisfied with us. Which is why we want to know if something has gone wrong so that we may help you and prevent it from happening again.

If you have a complaint, please contact our Complaint Manager at asiakaspalaute@eurocard.fi.

You can also send us a letter at:

Eurocard
SEB Kort Bank AB, Helsinki Branch
Complaint Manager
P.O. Box 1085
FI-00101 Helsinki

Regardless of how you choose to contact us, we will get back to you with an answer as soon as possible and never later than 2 days.

Are you unhappy with the reply you received from us?

If you are unhappy with the information you receive from us, you are always welcome to turn to the following institutions:

1) The Finnish Financial Ombudsman Bureau
Porkkalankatu 1
00180 Helsinki
Phone: +358 9 6850 120
Fax: +358 9 6850 1220
fine.fi

2) Consumer Disputes Board
Hämeentie 3
P.O. Box 306
00531 HELSINKI
Phone: +358 29 566 5200
kuluttajariita.fi

You can also turn to the European Commission's platform for online disputes. This is relevant if you are a consumer domiciled in another EU country.