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Welcome to the support section

NOTE! No new sales in Finland for private card. Here you will find information and answers to frequently asked questions for existing customers.

  • Card and invoice
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  • Prices, terms and conditions

  • All categories(109)

Frequently asked questions

  • How do I add my card to Apple Pay?
  • I have been asked to update my customer information due to the Anti-Money Laundering Act, how can I do this?
  • How do I use my card with Xiaomi Pay?
  • What is Click to Pay?
  • How do I pay with Click to Pay?
Show more

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Prices, terms and conditions

Private

Eurocard Gold

Prices for our cards and card services

Terms and conditions

General terms and conditions (pdf)
Standard European consumer credit information (pdf)
Terms for digital receipts (pdf)

Insurance policy

Travel protection
Terms & Conditions (pdf)
More information about travel protection

Eurocard private card

Download the Spendwise app

From September 8st 2025, the Eurocard app will only work for our Corporate cards. If you have a Eurocard private card, you will have to download the Spendwise app – so that you still can manage your card easily. There you can see your balance, transactions, and invoices – just like before.

Download the Spendwise app and get started right away. 

Download in Google Play
Download in App Store

Support

Contact Eurocard

Can not find your answer? Do not hesitate to call or send us a secure message and we'll help you.

Contact us

A new chapter has begun

Eurocard for corporates is now called AirPlus. By bringing our businesses together under one name, we aim to offer even more value to your company.

In connection with the name change, we have also launched a new website. Going forward, all information related to our corporate solutions will be available there.

Read more about the change here (opens in a new window at airplus.com)

This site (eurocard.com) will now be dedicated to our private customers.

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase? As a cardholder you can come to us for help when you wish to dispute a card transaction.

Read more about disputing a purchase
Eurocard
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How we use cookies

Eurocard.com and our partners use cookies on this site. Some cookies are necessary and will always be set. Your preferences will be saved for 12 months.

You can choose the following cookies:
  • Functional cookies to improve your experience
  • Performance cookies so we can measure the site

You can always find your cookie settings at the bottom of each page.

Read more about cookies

Cookies

We would like to draw your attention that our websites use cookies. A cookie is a piece of information that a website transfers to the cookie file on your computer or device.

More information about cookies

Cookie types and settings

Necessary cookies are used to ensure the proper functioning of our website, to maintain security and to save certain functions. You can set your web browser to block these cookies, but parts of our website will cease to function if you do.

Necessary Cookies
ASP.NET_SessionId

Helps the website recognise which page views belong to the same visit.

Provider:

SEB Kort

Expires:

End of visit

ASP.NET_SessionId_OA

Helps the website recognise which page views belong to the same visit.

Provider:

SEB Kort

Expires:

End of visit

ARRAffinitySameSite

Ensures the customer service function works properly throughout your visit.

Provider:

Telia Ace Knowledge

Expires:

End of visit

BIGipServer~public-front~iam_prd_ext_bulk.1453_pool

Ensures the website works reliably and provides a consistent experience.

Provider:

SEB kort

Expires:

End of visit

CookieConsent

Stores your cookie consent choices.

Provider:

SEB Kort

Expires:

12 Months

C0WNET

Keeps your session together so the website works properly.

Provider:

SEB Kort

Expires:

24 Months

epslanguage

Stores your selected language.

Provider:

SEB Kort

Expires:

24 Hours

iampsc1090

Ensures the website is available and stable during your visit.

Provider:

SEB Kort

Expires:

End of visit

PGNET

Keeps your session together so the website works properly.

Provider:

SEB Kort

Expires:

End of visit

sat_track

Stores information about your cookie consent choices.

Provider:

SEB Kort

Expires:

12 Months

sat_track_oa

Stores information about your cookie consent choices.

Provider:

SEB Kort

Expires:

12 Months

TS*

Helps keep the website secure and functioning properly.

Provider:

SEB Kort

Expires:

End of visit

TipMix

Ensures the customer service function works smoothly during updates.

Provider:

Telia Ace Knowledge

Expires:

Varies

x-ms-routing-name

Ensures the customer service function works correctly during updates.

Provider:

Telia Ace Knowledge

Expires:

Varies

__RequestVerificationToken

Protects you against unauthorised or fraudulent requests.

Provider:

SEB Kort

Expires:

End of visit

marketSelect

Stores your selected country.

Provider:

SEB Kort

Expires:

12 months


Functional cookies make it possible for us to offer better functions and personalisation when you visit our website. Cookies may be placed by us or by a partner of ours whose services are found on our website. If you do not permit these types of cookies, then some or all of these services may cease to function.

Functional Cookies
EPi:NumberOfVisits

Used to adapt content based on how often you visit the website.

Provider:

SEB Kort

Expires:

12 Months

.EPiForm_VisitorIdentifier

Used to manage forms you fill in on the website.

Provider:

SEB Kort

Expires:

90 Days

.EPiForm_BID

Used to manage forms you submit on the website.

Provider:

SEB Kort

Expires:

90 Days

EPiForm_{FormGuid}:{Username}

Allows you to continue filling in a form at a later time.

Provider:

SEB Kort

Expires:

90 Days

EPI-MAR-*

Ensures a consistent experience during website testing and improvements.

Provider:

SEB Kort

Expires:

Varies

Humany__parameters

Ensures the help and customer service function works properly.

Provider:

Telia Ace Knowledge

Expires:

24 Hours

alert

Remembers if you have closed an information message.

Provider:

SEB Kort

Expires:

30 Days


Performance cookies provide us with general analytical information about how you use our website so that we can improve its functioning. These cookies help us to identify which pages are most or least frequently visited and how visitors navigate our website. All information collected is anonymised prior to analysis.

Performance Cookies
Humany__clientId

Used for statistics about how the customer service function is used.

Provider:

Telia Ace Knowledge

Expires:

24 Hours

s_vi

Used to anonymously identify a visitor.

Provider:

Adobe Launch

Expires:

24 Months

s_ppv

Measures how far down the page visitors scroll.

Provider:

Adobe Launch

Expires:

End of visit

s_ppvl

Measures how far down the page visitors scroll.

Provider:

Adobe Launch

Expires:

End of visit

s_fid

Used to anonymously distinguish between visitors.

Provider:

Adobe Launch

Expires:

24 Months

s_getNewRepeat

Determines whether you are a new or returning visitor.

Provider:

Adobe Launch

Expires:

24 Months

s_ppn

Stores information about the last page you visited.

Provider:

Adobe Launch

Expires:

24 Hours

s_cc

Checks whether your browser allows cookies.

Provider:

Adobe Launch

Expires:

End of visit

c_campaign

Stores information about how you found the website.

Provider:

Adobe Launch

Expires:

30 days

trackFirstVisit

Stores information about where you first came from.

Provider:

SEB Kort

Expires:

End of visit


Information about cookies

There are two types of cookies. Persistent cookies remain on the cookie file of your device and are used, for example, to recognize that you are a returning visitor to the site and adapt the website's content to fit your needs or to collect statistical data.

Session cookies are temporary and will disappear when you exit the website or close your browser. Session cookies may be used to enable certain site functions such as applying for a product or carry out online transactions, etc.

Do you want to adjust your settings? Your preferences will be saved for 12 months.

Cookies used for card based e-commerce

When using your card online, our system for secure e-commerce sometimes uses cookies from other websites than the one you are visiting. The cookies help to save your settings and protect your transactions.

Consent to the usage of cookies

If you do not accept cookies, the operation of a number of our website's services and functions will be restricted, for example in being able to retain your personal settings or carrying out online transactions.

If you want to disable cookies

You can always change your cookie settings for this site at the top of this page, or you can choose whether or not you want to accept cookies at all in your web browser settings. Please refer to the support section of your web browser to learn more about how to disable cookies.

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