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Welcome to the support section

NOTE! No new sales in Finland for private card. Here you will find information and answers to frequently asked questions for existing customers.

  • Card and invoice
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  • Prices, terms and conditions

  • All categories(100)

Frequently asked questions

  • I have been asked to update my customer information due to the Anti-Money Laundering Act, how can I do this?
  • Can I use Click to Pay in a physical store?
  • What is Click to Pay?
  • How do I pay with Click to Pay?
  • How do I pay my invoice from a bank abroad?
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Prices, terms and conditions

Private

Eurocard Gold

Prices for our cards and card services

Terms and conditions

General terms and conditions (pdf)
Standard European consumer credit information (pdf)
Terms for digital receipts (pdf)

Insurance policy

Travel protection
Terms & Conditions (pdf)
More information about travel protection

Eurocard private card

Download the Spendwise app

From September 8st 2025, the Eurocard app will only work for our Corporate cards. If you have a Eurocard private card, you will have to download the Spendwise app – so that you still can manage your card easily. There you can see your balance, transactions, and invoices – just like before.

Download the Spendwise app and get started right away. 

Download in Google Play
Download in App Store

Support

Contact Eurocard

Can not find your answer? Do not hesitate to call or send us a secure message and we'll help you.

Contact us

A new chapter has begun

Eurocard for corporates is now called AirPlus. By bringing our businesses together under one name, we aim to offer even more value to your company.

In connection with the name change, we have also launched a new website. Going forward, all information related to our corporate solutions will be available there.

Read more about the change here (opens in a new window at airplus.com)

This site (eurocard.com) will now be dedicated to our private customers.

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase? As a cardholder you can come to us for help when you wish to dispute a card transaction.

Read more about disputing a purchase
Eurocard
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