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Contact us

Information on how to contact us can be found here.

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Send a secure message

Do you have questions about your card? Log in to the Spendwise app or at the website to send a secure message.

Dispute

Make a dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase? As a cardholder you can come to us for help when you wish to dispute a card transaction.

Call us

Block card: +46 774 24 24 24

Lost your card? Block it right away!
+46 774 24 24 24, (24 h blocking service)

It is essential to block your Eurocard as soon as possible in the event of it being lost or if you discover unauthorized transactions. You can block your card yourself if you have access to BankID via our app or by logging in to My Eurocard.

Block your card in the app

Block your card through My Eurocard

Customer service

If you have any questions regarding your card you are always welcome to call us at 08-14 67 37 (weekdays: 8.30 AM to 5.00 PM)

 

Customer service Platinum

If you have any questions regarding your card you are always welcome to call us at 08-14 67 57 (weekdays: 8.30 AM to 5.00 PM)

 

Questions about insurance

Questions about our travel insurance

Moderna försäkringar
For questions and claims for our travel insurance and business travel insurance
Tel: 010 – 219 12 90

Questions about accident insurance

AXA
Tel: 08-502 520 89

Questions about payment protection

AXA
Questions and claims.
Tel: 08-502 520 89

Mastercard Travel & Lifestyle Services - Concierge service

Concierge service (open Twentyfour Seven)
Call: +46 (0)8-14 67 57

Monday- Friday 8 AM to 5 PM - Swedish concierge service
Evenings and weekends - English speaking concierge service

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