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Not completely satisfied?

Our ambition is of course for you as a customer to be satisfied. We therefore urge you to contact us if something is not up to par regarding our products or services.

If an error or misunderstanding has occurred, you are best helped by contacting our Customer Services on 36737139 and we will try to find a satisfactory solution.

Send your complaint to and we will do everything we can to get back to you within 2 business days.

This is how we handle your complaint

We always strive to find a satisfactory solution to your complaint with the ambition to solve all inquiries as soon as possible. If your case is complicated or requires further investigation, it may take up to 14 days to handle – in which case you will be informed.

If you wish a reassessment of your complaint, you are welcome to contact

Att.: Den klageansvarlige
Postboks 351
0900 København C.


We always strive to improve and to provide a good customer service, so any customer inquiry – both in number and in type of request – gives us valuable input.

Alternative options for customer complaints

If you are not satisfied with the response you receive from us regarding your complaint, you always have the option to contact

Det finansielle ankenævn
St. Kongensgade 62, 2. sal
1264 København. K


Konkurrence- og Forbrugerstyrelsens – Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby

You also have the option to file a complaint online through the EU Online Dispute Resolution platform. This is relevant in particular if you are a consumer residing in another EU country.

Online Dispute Resolution platform