• I have recurring transactions every month that I do not recognise, why is that?

I have recurring transactions every month that I do not recognise, why is that?

Transactions that are repeated every month usually refer to a subscription. In the case of non-recognised subscriptions, it is common that one has accepted a favourable offer or participated in a competition for gift certificates, mobile phones or a trial period for a product, for example,offered to only pay for postage fees.

By accepting the offer or participating in a contest, you have also approved a permanent subscription and conditions set by the place of purchase.

We ask you to primarily contact the place of purchase. If you have no way to contact them, your card should immediately be blocked to prevent any further transactions from them.