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Support

Support

Welcome to the support section

Choose your market:

Choose your market:

  • Sweden
  • Norway
  • Denmark
  • Finland
  • Card and invoice
  • Corporate solutions
  • Prices, terms and conditions

  • All categories(206)

Frequently asked questions

  • What if I have several cards with you?
  • How do I add my card to Apple Pay?
  • We have been asked to update our company information due to the Anti-Money Laundering Act, how can we do this?
  • I have received a new Eurocard that lacks name and card number on the front, has something gone wrong?
  • I have been asked to update my customer information due to the Anti-Money Laundering Act, how can I do this?
Show more

Corporate solutions

Accounts

  • Travel account
  • Virtual card
  • Gjeldsregisteret

Tools

  • Eurocard Portal
  • E-admin
  • Expense reporting in the app

Expense handling

  • Electronic invoicing
  • Book now – pay later
  • Expense manager
  • Smart receipts

Prices, terms and conditions

Corporate

  • Corporate solutions

    Here you will find standard prices and terms for our corporate solutions, except the prices for our corporate cards and purchasing account, as they have their own price lists.

    To the price list for our corporate solutions

  • Eurocard Corporate Gold

    Standard pricing for our cards and card services

    Terms and Conditions

    Terms and Conditions – personal payment liability (pdf)
    Terms and conditions (pdf)
    General terms (pdf)

    Insurance

    Travel insurance
    More information and terms and condition for the insurance

  • Eurocard Corporate Platinum

    Standard pricing for our cards and card services

    Terms and Conditions

    Terms and Conditions – personal payment liability (pdf)
    Terms and conditions (pdf)
    General terms (pdf)

    Insurance

    Extended travel insurance
    More information and terms and condition for the insurance

  • Eurocard Corporate Purchase

    It is no longer possible to apply for this card, so the following information only applies to existing customers.

    Standard pricing for Eurocard Corporate Purchase - in norweigan
    Terms and conditions – Corporate liability (pdf in norweigan)

  • Eurocard Purchasing Account

    Standard pricing for Eurocard Purchasing Account
    General terms for Eurocard Purchasing Account (pdf)

Private

  • Eurocard Gold

    Prices for our cards and card services

    Terms and conditions

    Terms and conditions (pdf)
    Cancellation form - in Norwegian (pdf)
    Standardized European Consumer Credit Information - in Norwegian (pdf)
    Terms for digital receipts - in Norwegian (pdf)
    Use of credit score models - in Norwegian

    Insurance terms

    Travel insurance
    Learn more about our travel insurance

    Betalingsforsikring
    Les mer om betalingsforsikring

    Helseforsikring
    Les mer om helseforsikring

    ID-forsikring
    Les mer om ID-forsikring

    Ulykkesforsikring
    Les mer om ulykkesforsikring

  • Eurocard Platinum

    Prices for our cards and card services

    Terms and conditions

    Terms and conditions (pdf)
    Cancellation form - in Norwegian (pdf)
    Standardized European Consumer Credit Information - in Norwegian (pdf)
    Terms for digital receipts - in Norwegian (pdf)
    Use of credit score models - in Norwegian

    Insurance terms

    Travel insurance
    Learn more about our travel insurance

    Betalingsforsikring
    Les mer om betalingsforsikring

    Helseforsikring
    Les mer om helseforsikring

    ID-forsikring
    Les mer om ID-forsikring

    Ulykkesforsikring
    Les mer om ulykkesforsikring

Support

Contact Eurocard

Can’t find your answer? Please contact us via phone or email.

Contact us

Eurocard

With the Eurocard app you have full control of your payments and receipts. In the app you can see your balance, transactions and invoices. It also features smarter handling of your expenses. You can for example scan and save your paper receipts in the app.

Download the app here:

app-store.png google-play.png

How we use cookies

Eurocard.com and our partners use cookies on this site. Some cookies are necessary and will always be set. Your preferences will be saved for 12 months.

You can choose the following cookies:
  • Functional cookies to improve your experience
  • Performance cookies so we can measure the site

You can always find your cookie settings at the bottom of each page.

Read more about cookies

Cookies

We would like to draw your attention that our websites use cookies. A cookie is a piece of information that a website transfers to the cookie file on your computer or device.

More information about cookies

Cookie types and settings

Necessary cookies are used to ensure the proper functioning of our website, to maintain security and to save certain functions. You can set your web browser to block these cookies, but parts of our website will cease to function if you do.

ASP.NET_SessionId

Used when you open the browser and go to a website that implements ASP.NET session state. Required to identify requests from the same browser during a limited session time window when browsing the website.

Provider:

SEB Kort

Expires:

End of visit

ASP.NET_SessionId_OA

Used to anonymously identify requests from the same browser when browsing the website.

Provider:

SEB Kort

Expires:

End of visit

ARRAffinitySameSite

Used by the support module load balancer to ensure that requests from the visitor is handled be the same server throughout the visit.

Provider:

Telia Ace Knowledge

Expires:

End of visit

BIGipServer~public-front~iam_prd_ext_bulk.1453_pool

Used by the load balancer to provide availability and scalability to the application and ensure that a visitor has a consistent experience.

Provider:

SEB kort

Expires:

End of visit

CookieConsent

Stores information about the level of cookie consent given by the visitor.

Provider:

SEB Kort

Expires:

12 Months

C0WNET

Used to anonymously identify requests from the same browser when browsing the website.

Provider:

SEB Kort

Expires:

24 Months

epslanguage

Stores information about viewved or requested language version.

Provider:

SEB Kort

Expires:

24 Hours

iampsc1090

Used by the load balancer to provide availability and scalability to the application and ensure that a visitor has a consistent experience.

Provider:

SEB Kort

Expires:

End of visit

PGNET

Used to anonymously identify requests from the same browser when browsing the website.

Provider:

SEB Kort

Expires:

End of visit

sat_track

Used by the tag management tool to determine the level of consent given by the visitor.

Provider:

SEB Kort

Expires:

12 Months

sat_track_oa

Used by the tag management tool to determine the level of consent given by the visitor.

Provider:

SEB Kort

Expires:

12 Months

TS*

Used by the load balancer to help provide a secure experience.

Provider:

SEB Kort

Expires:

End of visit

TipMix

Used by the support module for traffic routing during release.

Provider:

Telia Ace Knowledge

Expires:

Varies

x-ms-routing-name

Used by the support module for traffic routing during release.

Provider:

Telia Ace Knowledge

Expires:

Varies

__RequestVerificationToken

Used by the Episerver security components. Protects the user against cross-site request forgery.

Provider:

SEB Kort

Expires:

End of visit

Functional cookies make it possible for us to offer better functions and personalisation when you visit our website. Cookies may be placed by us or by a partner of ours whose services are found on our website. If you do not permit these types of cookies, then some or all of these services may cease to function.

EPi:NumberOfVisits

Stores the number of times a visitor access pages on the site to allow personalization of content based on the frequency the site content is viewed.

Provider:

SEB Kort

Expires:

12 Months

.EPiForm_VisitorIdentifier

Identifies the form submission to the site when a visitor submits data to via an Episerver form.

Provider:

SEB Kort

Expires:

90 Days

.EPiForm_BID

Identifies the form submission made to the site when a visitor submits data via an Episerver form.

Provider:

SEB Kort

Expires:

90 Days

EPiForm_{FormGuid}:{Username}

Stores partial form submissions so that a visitor can continue with a form submission upon return.

Provider:

SEB Kort

Expires:

90 Days

EPI-MAR-{********-****-****-****-********:**}

Records a visitors interaction with a running website optimization test, to ensure that a visitor has a consistent experience.

Provider:

SEB Kort

Expires:

Varies

Humany__parameters

Used by the support module for functional purposes when viewving the help section. Stores information about last vieved guide.

Provider:

Telia Ace Knowledge

Expires:

24 Hours

Performance cookies provide us with general analytical information about how you use our website so that we can improve its functioning. These cookies help us to identify which pages are most or least frequently visited and how visitors navigate our website. All information collected is anonymised prior to analysis.

Humany__clientId

Used by the support module for statistical purposes.

Provider:

Telia Ace Knowledge

Expires:

24 Hours

s_vi

Stores a unique ID to anonymously identify a unique visitor.

Provider:

Adobe Launch

Expires:

24 Months

s_ppv

Stores percentage of pagescroll.

Provider:

Adobe Launch

Expires:

End of visit

s_ppvl

Stores percentage of pagescroll.

Provider:

Adobe Launch

Expires:

End of visit

s_fid

Used as a fallback to anonymously identify a unique visitor if the standard s_vi cookie is unavailable due to third-party cookie restrictions.

Provider:

Adobe Launch

Expires:

24 Months

s_getNewRepeat

Used to determine whether a visitor is a new visitor or a repeat visitor.

Provider:

Adobe Launch

Expires:

24 Months

s_ppn

Stores information about the previously visited page on the website.

Provider:

Adobe Launch

Expires:

24 Hours

s_cc

Used to determine if cookies are enabled in the browser.

Provider:

Adobe Launch

Expires:

End of visit

c_campaign

Stores information about which marketing channel the visitor came from.

Provider:

Adobe Launch

Expires:

30 days

trackFirstVisit

Stores information about which traffic source the visitor came from

Provider:

SEB Kort

Expires:

End of visit

Information about cookies

There are two types of cookies. Persistent cookies remain on the cookie file of your device and are used, for example, to recognize that you are a returning visitor to the site and adapt the website's content to fit your needs or to collect statistical data.

Session cookies are temporary and will disappear when you exit the website or close your browser. Session cookies may be used to enable certain site functions such as applying for a product or carry out online transactions, etc.

Do you want to adjust your settings? Your preferences will be saved for 12 months.

  • Cookies used for card based e-commerce

    When using your card online, our system for secure e-commerce sometimes uses cookies from other websites than the one you are visiting. The cookies help to save your settings and protect your transactions.

  • Consent to the usage of cookies

    If you do not accept cookies, the operation of a number of our website's services and functions will be restricted, for example in being able to retain your personal settings or carrying out online transactions.

  • If you want to disable cookies

    You can always change your cookie settings for this site at the top of this page, or you can choose whether or not you want to accept cookies at all in your web browser settings. Please refer to the support section of your web browser to learn more about how to disable cookies.

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