I have been debited from iTunes, Google or PlayStation, I do not recognize these transactions, what do I do?

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I have been debited from iTunes, Google or PlayStation, I do not recognize these transactions, what do I do?

I have been debited from iTunes, Google or PlayStation, I do not recognize these transactions, what do I do?

First and foremost, you as a cardholder need to contact the company, regardless of whether you have an account or not.

If you are unable to receive any support from the place of purchase, you are entitled to file a dispute with us. You will be required to attach a copy of their written response when making a dispute.

File a card dispute

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Corporate solutions

Accounts

Tools

Eurocard Portal

Expense handling

Prices, terms and conditions

Corporate

Corporate solutions

Here you will find standard prices and terms for our corporate solutions, except the prices for our corporate cards and purchasing account, as they have their own price lists.

To the price list for our corporate solutions

Eurocard Corporate Gold

Standard pricing for Eurocard Corporate Gold

Terms and conditions

General terms and conditions - personal payment liability (pdf)
General terms and conditions (pdf)
Terms and conditions (pdf)

Insurance

Travel protection
More information and terms and condition for the travel protection

Eurocard Corporate Limit

This card is no longer available to apply for. The information below only applies to existing Eurocard Corporate Limit customer.

Standard pricing for Eurocard Corporate Limit
Terms and conditions (pdf)

Eurocard Purchasing Account

Standard pricing for Eurocard Purchasing Account
General terms for Eurocard Purchasing Account (pdf)

Private

Eurocard Gold

Prices for our cards and card services

Terms and conditions

General terms and conditions (pdf)
Standard European consumer credit information (pdf)
Terms for digital receipts (pdf)

Insurance policy

Travel protection
Terms & Conditions (pdf)
More information about travel protection

Support

Contact Eurocard

Can not find your answer? Do not hesitate to call or send us a secure message and we'll help you.

App

Log in to the Eurocard app

In the app you can see your balance, transactions and invoices. It also features smarter handling of your expenses.

Eurocard app - App Store
Eurocard app - Google Play

Cardholder dispute

Did the goods you ordered never arrive? Have you been charged more than once for the same purchase? As a cardholder you can come to us for help when you wish to dispute a card transaction.

Support