• Something went wrong with my purchase or withdrawal, what should I do?

Something went wrong with my purchase or withdrawal, what should I do?

For example, if you have been debited incorrectly or have not received the product/service that you paid for with your card, you must first try to solve this with the merchant.

If you do not get help from the merchant, you are welcome to file a dispute.

After processing the dispute you may be entitled to some compensation.

Dispute incorrect purchases or withdrawals

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