Frequently asked questions and answers
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Will it be feasible to use a Purchasing Account for the recurring payment of e.g. advertisements on Facebook and Google?
Yes, a Purchasing Account is an excellent solution for the handling of recurring payments.
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Today, e-admin offers the feasibility of setting limits to our credit cards, does the Purchasing Account provide the same option?
Yes, you can also set a limit to the Purchasing Account if you have the flexible limiting service in e-admin. If you do not have access to e-admin, contact us to learn more about the service.
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We lost our account information (card details). How shall we proceed?
If you are an e-admin administrator, you can block the card and order a new. If you do not have access to e-admin, you contact customer service for assistance.
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We have lost our customer ID and cannot log into My Eurocard.
If you are an e-admin administrator, you find the necessary information under cardholder information. If you do not have access to e-admin, please contact our customer service for assistance.
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We have applied for a Purchasing Account but have not received any information about the account.
Please contact us, and we shall help you.
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Why do we need an administrator for the Purchasing Account? Can't we have the account without linking it with a specific person?
A physical contact person (an administrator) is required as the recipient of account information as well as customer ID. In addition, the administrator's mobile number is used for purchases that are approved via 3D Secure.
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Can more than one administrator be linked with the Purchasing Account?
No, you can only have one administrator per Purchasing Account. If you need more than one administrator, we recommend that you apply for several Purchasing Accounts, e.g. one account per department.
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How do we link a new administrator with our Purchasing Account, if the current administrator leaves?
Please contact us, and we shall help you.
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How do I view transactions and balances within the Purchasing Account?
The administrator can log into My Eurocard to view transactions and balance. You find the login information in our letter providing you with account information.
The person in charge of e-admin can also view transactions and invoices in e-admin.
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We have e-admin, can we view the Purchasing Account here?
Yes, the person in charge of e-admin can view transactions and invoices in e-admin.
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What is the difference between a Purchasing Account and a Single-Use Account?
Both services are virtual cards (i.e. no physical plastic card attached) with which you can pay purchase transactions. The difference is that with a Purchasing Account you use the same account information every time whereas, with the Single-Use Account, a new card number will be generated for each purchase.
Please contact us, and we shall help you.
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Eurocard Purchasing Account
Forget plastic cards
Do employees at your company often need to make purchases online, such as airline tickets or ads on Google and Facebook? Eurocard Purchasing Account is a virtual card which makes sure employees do not have to use their personal cards for purchases.
Customer support
Contact Eurocard
Can’t find your answer? Please contact us via phone or email.