Back to support

Get started with your card

Here, we've gathered everything you need to know before you start using your Eurocard.

Frequently asked questions and answers

  • How do I activate my new Eurocard?

    For security reasons, you must activate your Eurocard. Activating the card is easy, the only thing you need to do is to make a purchase or a withdrawal where you identify yourself with your PIN code. You can also activate your credit card by logging into My Eurocard.

  • Where is Eurocard accepted?

    Eurocard is affiliated with Mastercard, which means that the card is accepted worldwide.

    Do you want to make sure that the card is accepted, and that it’s possible to withdraw cash at a particular destination? Search on mastercard.com for cash machines that take Eurocard.

  • What should I keep in mind when it comes to card security?

    Here are some good tips for card security:

    • Treat your card as the valuable that is it.
    • Take special care with the card if someone tried to get your attention, for example at a store or an ATM.
    • Never give out your PIN code.
    • Always check the amount before approving a purchase. Once you have entered your PIN code, you have approved the purchase.
    • When you receive your invoice - check that the amounts match your receipts.
    • Do not disclose card numbers, codes or personal information via email or sms.

    If you lose your card - block it immediately! Call +45-70 301 201. (open 24 hours).

  • Can I choose my own PIN code?

    Yes, with Eurocard you can choose your own easy-to-remember PIN code.

    Call customer service and ask to choose your own PIN code. Have your card to hand when you call.

    Please note: for security reasons, we do not accept card information via email.

    You will receive a letter in the mail giving you the opportunity to choose your own PIN code. This must be done within 10 days.

Customer support

Contact Eurocard

Can’t find your answer? Please contact us via phone or email.

Log in

My Eurocard

By logging into My Eurocard, you can see your balance, your purchases, all your invoices and your receipts.