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Invoicing questions

Here, we've gathered everything you need to know about Eurocard invoices.

Frequently asked questions and answers

  • Where can I see the receipts for my purchases?

    All receipts are kept by the store and not by Eurocard. However, now you can save and store your receipts digitally using the Eurocard app so your digital receipts always can be found.

  • Where can I see my invoices?

    Need to get information about your balance or your transactions before receiving your invoice? Log in to My Eurocard or download the Eurocard app. This way you can always stay up to date.

  • When is the due date for the next invoice?

    Eurocard usually invoices around the 20th of the month and the invoice is due for payment on the first banking day of the following month. If you pay via a postal slip, you will receive your bank statement approx. on the 25th of the month before the due date.

    If you pay via Payment Service, your payments will be shown in the monthly statement and the payment will be made automatically.

    Invoice date Due date
    15.12.2020 04.01.2021
    18.01.2021 01.02.2021
    15.02.2021 01.03.2021
    18.03.2021 06.04.2021
    19.04.2021 03.05.2021
    17.05.2021 01.06.2021
    17.06.2021 01.07.2021
    19.07.2021 02.08.2021
    19.08.2021 01.09.2021
    16.09.2021 01.10.2021
    18.10.2021 01.11.2021
    17.11.2021 01.12.2021
    16.12.2021 03.01.2022
  • When does my invoice need to be paid?

    The payment period for your invoice is usually 10 days, the first day being the day you receive the invoice from us, and the last day being the due date.

    If you have a corporate card, you can extend the payment time with an additional fee.

  • Can I extend the payment time on my invoice?

    If you have a corporate card, you can extend the payment time, which increases your flexibility if, for example, you are often away.

    If you would like to hear more about extended payment time, you can contact our Corporate support or the card manager of your company to find out more.

    Prices and Terms for corporate cards

  • Can I receive my invoice in eBoks?

    With e-Boks you can avoid the hassle of paper invoices and instead receive the invoice directly in e-Boks. Good for you - and great for the environment.

    Register your Eurocard invoice for e-Boks at e-boks.dk. This option is only available if you have a private card or a corporate card with personal liability.

  • Can I pay my invoice through Betalingsservice?

    Yes. You can register your invoice for Payment Service if you have a private Eurocard or a Eurocard Corporate with personal liability. Once you sign up for Payment Service, you will no longer receive an invoice by mail. Instead, the information will appear in your bank statement.

    How to sign up for payment through Payment Service:

    • All the information you need is shown on the invoice. If in doubt, feel free to contact Customer services.
    • To cancel payment through Payment Service, contact us and we will help you.
    • With Payment Service, your payment is automatically deducted from your bank account - the service is free. All you have to think about is that there must be money in the account to pay the invoice, one day before the due date.
  • How do I make a payment to my card without having my invoice?

    You can always find your deposit information on the invoice, but you can also log in to My Eurocard.

    If you want to make an extra deposit, you can:

    • Deposit via postal slip. In the code line, enter the following: "71" "Account number" ”81519706"
    • You can make a bank transfer to our bank account 5295 - 001 000 9723 - remember to enter your account number.

    Please note that it takes an extra day with a bank transfer than with a deposit via a postal slip, since the payment card is automatically linked to your card account.

  • Can I pay my invoice from abroad?

    Yes, but in that case you will need our bank information, including SWIFT address and IBAN number.

    Bank:
    SEB Bank
    Bernstorffsgade 50
    1577 Copenhagen V

    Account: 5295-0010009723

    Swiftadresse: ESSEDKKK

    IBANDK: 1952950010009723

    If payment is made from abroad and the Payment Service (BS) or FIK card's OCR reference (postal slips payment line) cannot be used, it is possible to make payments directly to the above bank account. We would like to point out that bank fee is charged to the depositor. In order for us to identify you as a payer, it is important that you enter your account number under "Notification to recipient".

  • Why is VAT not charged on all my purchases?

    We are not liable for VAT accounting, the store is. However, it's up to them if they choose to report VAT to us or not. Therefore, VAT may not be included on your invoice for all purchases you have made. In this instance, you will have to refer to your receipt for the VAT.

  • How do I change my personal information?

    If you change personal information such as your name or address in the National Register, the information is automatically changed with us. Contact us if you need a new card.

    If you want to change your address to someone other than the one listed in the National Register, you can log in to My Eurocard and send your new address via a secure message. You can also send us a written notice with your signature. Remember, you must enter the account number. Send the signed message to:

    Eurocard
    PO Box 351
    0900 Copenhagen C

    When you log in to My Eurocard you can see and change your phone number and email address yourself. Please check that the information is correct so that we can contact you if necessary.

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My Eurocard

By logging into My Eurocard, you can see your balance, your purchases, all your invoices and your receipts.