We recommend that you first try to solve the problem directly with the merchant. If you don’t receive any help from them, you, as a private person who has paid with a credit card, can file a complaint here as soon as possible.

If you are a corporate customer don’t receive any help from them, please report to us and we'll try to help you.

In your dispute, we need to see the dialogue you have had with the place of purchase. You should also attach any written documentation that strengthens your case such as e-mails, receipts, delivery confirmation, return receipts, etcetera.

Dispute incorrect purchases or withdrawals