Frequently asked questions and answers

• What is a travel account?

  A travel account combines all of your travel expenses from travel agencies and other travel suppliers onto a single invoice. Fewer invoices mean easier administration, total control and better basis for keeping track of costs.

• Can I receive invoices to our company by email?

  Yes, you can get an invoice sent to your email as a password protected PDF.

• Can I access the PDF invoice without password protection?

  Unfortunately, that is not possible due to security reasons.

  However, if you have e-admin you can also access your invoice there.

  Log in to e-admin

  Don't have e-admin yet?

  Read more and apply here

• Where can I see the transactions and invoices on our travel accounts?

  If you have e-admin, you can log in there and see your invoices, accounts, non-billed transactions and more.

   

  Don't have e-admin yet?

  Read more and apply here

• Why are there different bank account numbers for the travel account and our cards?

  A travel account is offered by Eurocard in collaboration with Diners Club. Whereas, our cards are offered by Eurocard. They are two different products which are in two different systems that are therefore administered separately.

• Who do I contact if my company is missing credit transactions?

  Please contact your travel agency.

• How can we get a credit invoice disbursed?

  Please contact our customer support so we can help you as soon as possible.

• How often can we receive an invoice?

  You can receive an invoice monthly. Please contact us if you have other requests.